Support

Yes. A neutral, unbranded box with no indication of what is inside. Discretion is not an extra here: it is the default way every order ships.

You have 14 days from delivery to change your mind, with one condition that comes from hygiene and from law: the sanitary seal must be intact. A product whose seal is broken is excluded from withdrawal, like in any store in this category. If an item arrives defective, the 3-year legal guarantee applies: write to us and we repair, replace or refund.

Today we accept payment in USDC (a dollar-stable cryptocurrency, on the Base network). Card payment is being set up and is not available yet — we say it here, on purpose, instead of surprising you at checkout.

Only what the order needs: a delivery address and an email. We do not publish, sell or trade customer data, and the newsletter — double opt-in — is separate from any purchase.

By email, hola@sericatic.com — the only channel, and it goes straight to us. There is no phone or chat. The mailbox is not fully set up yet; we would rather say so here than lose your message.